I am a fan of Eintracht Frankfurt, whether they are in the first or second Bundesliga, and I never miss a game. Yesterday, Frankfurt "lost" 3:3 against Freiburg with 35:10 goal kicks. How can something like that happen? Eintracht has a highly praised management, and the players have had weeks for individual training. The coaches could also ponder the situation.
So I take the time and work on my shortcomings as a player. Let's take Mijat Gacinovic as an example, a very likeable guy whom the fans love, at least since his goal run at the cup win, and because he plays team-oriented, has a great overview and doesn't duck away, even when forming a wall. What he takes for the club is enormous. But when he, with a few exceptions, makes a shot on goal, the defenders might as well go and play somewhere else. Because the ball will go next to the goal or be shot directly into the goalkeeper's arms.
I'm sure hes aware of that. But you could have come up with the idea yourself, or as a coach, during the Corona break: Hey, for the next eight weeks you do nothing else but shoot at a goal wall, because you can already do everything else. You could also simulate stress situations. And when you hit eight out of ten, then you can play again.
A Danny da Costa, for example, also a crowd favorite, has his problems with flank shooting. Thats something that can be learned, that's "only" technique. Improve weaknesses. Doesn't anyone tell him that? I can think of enough other examples now, but were talking about a matter of principle.
Moving on. If I as a coach have the toughest defender in the top European leagues, namely Martin Hinteregger, shouldn't we consider whether he would be better off in the attack if the other forwards dont score? Maybe he's not fast enough for that, but Alex Meier hasn't won any races either. Like Martin Hinteregger, however, he has the shooting technique down pat and is a master of positional play in front of goal. That's more than what our other forwards bring to the table.
People from this age group in my company also come up to me and ask what they need to improve in order to make the same money as XYZ. What kind of training should I do? I imagine that even a soccer player will be asked by his child or wife why he only makes one million a year and not twenty, like Ronaldo? Eintracht Frankfurt can then no longer afford such players. So, does the club have an interest in keeping the players at a lower level of performance? No, of course not, you also want to sell players at a high price, so individual weaknesses have to be eliminated.
Whether the boys ask their boss, or perhaps their advisor, or their fans instead, they could definitely find out what the problem is and then work on it. Some people say: Aww, the players are "fat" enough. I don't think so. It's very hard to get into the first Bundesliga, they still have to train anyway, then practice what they have to improve on. Every young person needs somebody who tells him the flat-out truth, at least professionally. Regardless if you play in the Bundesliga or work in wholesale.
If, in the end, it is up to your psyche, you can also be helped there. Is it objectionable to seek help to deal with weaknesses? I'd say not.
The Corona period in particular was a huge opportunity for footballers to improve themselves individually. In the case of Eintracht Frankfurt this was unfortunately missed out on. Maybe you can think about it during summer break. And then next time win against Freiburg, please, 35:3, thank you! Oh no, in my mind Martin Hinteregger is missing from the defense, then 35:6, I'll take that too. Let's go!
The road to success: do we really have to get worse at everything?
Last week I had a conversation with a customer that left me speechless....
Last week I had a conversation with a customer that left me speechless. Our sales department asked me to speak to a customer on the phone who doesn’t buy from us because we supposedly supply end customers.
No problem, I thought. I called and explained that this is exactly what we don’t do, and that this is a key promise to our dealers. There are extremely rare exceptions – only if a vendor forces us to or a retailer explicitly asks us to. But that almost never happens.
Then it turned out that there was a misunderstanding: the customer said that we also supply small retailers. My answer: »Yes, we do and we have to, based on our contracts with the vendors. Our competitors do that too.«
»All correct«, I hear, but then it got exciting: »Your large competitors are not interested in small customers, so they are poorly served. At Jarltech, small dealers feel comfortable because you provide great service.«
I didn't know whether to laugh or cry ... A customer doesn’t buy from us because our service is too good? I hadn’t expected that.
But don’t worry, contrary to the headline: We will continue to endeavour to offer every customer the best service we can!
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important....
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
Here in Shenzhen is the Grand Hyatt Hotel – I was here at least six times a year before Corona – and even stored some luggage in Shenzhen, so that I only had to fly with hand luggage. Liquids and such ... that was difficult on the plane.
It’s been over three years since I was last here, and I arrived to be greeted by an armada of hotel staff. My beloved Coke Zero was waiting for me in the car outside the airport. My luggage, which I hadn’t expected to see again, had been stored for three years and completely cleaned for my new stay. Everything was hanging in the wardrobe and the bathroom was neat and tidy. My razor was charged and my chargers stood on the desk. Of course, the fridge was full of Coke Zero and the white wine I had last drunk three years ago. Even the room service knew what I liked to eat.
That’s what hospitality really is. And we have to do the same at Jarltech. Always write down what our customers want and like. And when I go out to dine with a customer, I need to know whether they are vegan or if they don’t like pork, for example. Some customers want to be called and courted on a weekly basis, whereas others find this rather annoying. Some still prefer paper catalogues, others believe it’s environmental pollution. And all the better if a customer returns after three years, and I still have it all written down somewhere. Jarltech may not be a hotel, but we are a service provider that has to differentiate itself The difference is always in the details.
The world's smallest chef gives a guest performance in Usingen
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October...
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October 2023 to the 30th of April 2024. Personally, I always have fun enjoying delicious food with a bit of a show. Come by sometime – it's also great for Christmas parties with up to 20 people. And if you're a customer of ours, why not have your sales contact invite you next time you visit Jarltech? 😊
Have fun with the little chef!
Use our know-how power for yourself – free of charge!
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location....
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location. If you like, we will be happy to train your new employees or your customers’ employees here. You will find an overview and a virtual tour of the showroom on our website (Link einfügen). We built these facilities for you – but apparently this is not sufficiently known yet. We can work together to make your staff better, or we can make our facilities available to you, and you can organise your own training for your staff or customers. Just as you wish. We are also happy to take care of airport or train station transfers. Just get in touch with your sales representative and we will do something for you!