The Alibaba boss, Jack Ma, is of the firm opinion that longer working hours are a career booster. Those who do not work long enough can hardly count on success. However, is the multi-billionaire really right with this opinion?
Work six days a week from 9am to 9pm: This is what Jack Ma, founder and head of the online retailer Alibaba, calls for. On the social network Weibo, the 40-times billionaire wrote that a 72-hour week was »no problem at all«. It would only be problematic for people who don't like their work anyway.
I think: It goes without saying that work has to be paid for. And the vast majority of people also need a private life. The weekly working hours that should be worked are always specified in our contracts. And, in the commercial sector, overtime has always to be paid. However, what about employees who can achieve success in very different ways? A sales representative can call a hundred people in eight hours, or just two. It is possible that the person who only makes two calls is the more successful employee because he puts all his efforts into those two customers. Or maybe he daydreams for half the day. Who knows? How often do people go on a cigarette break? Do they make business calls during that time or do they discuss issues with a colleague or do they rather play games on their mobile phone? Does an employee run like a clockwork and leave on time while "stealing" two hours from the workday through WhatsApp or private chats?
Exactly Jack Ma excludes the group of people who, in the morning, think about how many minutes they can "pocket" from their employer from the get-go, because they won't be successful anyway. However, can a company »expect« that someone will work more than is stated in the contract? At which annual salary can a company start expecting this attitude? 40.000 euros per year? 80.000 euros? Then you could also say: »If you want to earn these 80,000 euros, you must first show that you are prepared to do all this.« Just as you used to have to work for free for years as an intern in the advertising industry, around the clock, hoping to get a good job later on.
My opinion: Complete nonsense. Those who are counting every minute at work don't have fun. Obviously not the employee because if the work is not done, he takes stress back home and neither does the employer. The employer does not care about the visits to the toilet if the results are good.
But what if an employee in a commercial department, where he wants to make a career, complains about the fact that there is occasional training outside working hours? Of course, he can demand overtime pay or free time. However, an employer can also expect an employee to train further. It's bad enough that the company even has to initiate this. Believe me, I have already seen that participation in a Christmas party was accounted for as overtime.
What about dinner with customers, suppliers or colleagues? Is that working time or free food? For me, for example, this is fun in most cases. And if you don't enjoy your work, you probably won't succeed either. Maybe that's the deciding factor.
The road to success: do we really have to get worse at everything?
Last week I had a conversation with a customer that left me speechless....
Last week I had a conversation with a customer that left me speechless. Our sales department asked me to speak to a customer on the phone who doesn’t buy from us because we supposedly supply end customers.
No problem, I thought. I called and explained that this is exactly what we don’t do, and that this is a key promise to our dealers. There are extremely rare exceptions – only if a vendor forces us to or a retailer explicitly asks us to. But that almost never happens.
Then it turned out that there was a misunderstanding: the customer said that we also supply small retailers. My answer: »Yes, we do and we have to, based on our contracts with the vendors. Our competitors do that too.«
»All correct«, I hear, but then it got exciting: »Your large competitors are not interested in small customers, so they are poorly served. At Jarltech, small dealers feel comfortable because you provide great service.«
I didn't know whether to laugh or cry ... A customer doesn’t buy from us because our service is too good? I hadn’t expected that.
But don’t worry, contrary to the headline: We will continue to endeavour to offer every customer the best service we can!
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important....
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
Here in Shenzhen is the Grand Hyatt Hotel – I was here at least six times a year before Corona – and even stored some luggage in Shenzhen, so that I only had to fly with hand luggage. Liquids and such ... that was difficult on the plane.
It’s been over three years since I was last here, and I arrived to be greeted by an armada of hotel staff. My beloved Coke Zero was waiting for me in the car outside the airport. My luggage, which I hadn’t expected to see again, had been stored for three years and completely cleaned for my new stay. Everything was hanging in the wardrobe and the bathroom was neat and tidy. My razor was charged and my chargers stood on the desk. Of course, the fridge was full of Coke Zero and the white wine I had last drunk three years ago. Even the room service knew what I liked to eat.
That’s what hospitality really is. And we have to do the same at Jarltech. Always write down what our customers want and like. And when I go out to dine with a customer, I need to know whether they are vegan or if they don’t like pork, for example. Some customers want to be called and courted on a weekly basis, whereas others find this rather annoying. Some still prefer paper catalogues, others believe it’s environmental pollution. And all the better if a customer returns after three years, and I still have it all written down somewhere. Jarltech may not be a hotel, but we are a service provider that has to differentiate itself The difference is always in the details.
The world's smallest chef gives a guest performance in Usingen
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October...
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October 2023 to the 30th of April 2024. Personally, I always have fun enjoying delicious food with a bit of a show. Come by sometime – it's also great for Christmas parties with up to 20 people. And if you're a customer of ours, why not have your sales contact invite you next time you visit Jarltech? 😊
Have fun with the little chef!
Use our know-how power for yourself – free of charge!
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location....
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location. If you like, we will be happy to train your new employees or your customers’ employees here. You will find an overview and a virtual tour of the showroom on our website (Link einfügen). We built these facilities for you – but apparently this is not sufficiently known yet. We can work together to make your staff better, or we can make our facilities available to you, and you can organise your own training for your staff or customers. Just as you wish. We are also happy to take care of airport or train station transfers. Just get in touch with your sales representative and we will do something for you!