At first I thought it would simply just go away. But it didn't go away. We all have to deal with it.
Here's how it works. You apply for a job with me directly. I forward your application internally to the responsible department. We reject your application (which we would prefer not to do anymore, since that only leads to complaints). Then youll sue me in five years because a copy of your application is still in a back-up of my outbox? But you wouldn't sue me, would you? Because that would seem ridiculous to you, and because you have not been wronged.
First of all, thank you for your understanding. If you have suffered any damages because I inappropriately handled your data, then by all means, sue me. But as a result of a new data privacy regulation, there will soon be an authority that will check for days at a time every year to see if we correctly handled your application (and other data), or if perhaps there was some wrongdoing? And the auditors will additionally check this, as well as the employer's liability association, oh and also the social authorities, because an application document could "almost" be an employee document, so you will simply declare yourself responsible.
And as always, if the EU introduces an exaggerated regulation which in practice does not interest anyone in many countries (have a look at Austria, who already announced they will not prosecute violations), Germany will, of course, create a wonderful agency which will further limits our competitiveness. Just like in Germany will you find roughly 8 authorities and associations who check every year if our fire extinguishers are hanging properly. The nationwide additional fire burden due to the wasted paper of this auditor is likely to exceed the fire protection effect of these measures - and whether more people can be rescued by a properly hung extinguisher than die in car accidents while performing these checks, should urgently be clarified. I am also sure that more roofers fall from a roof and die during routine inspections of lightning protection devices, than people in office buildings who get hurt as a result of lightning strikes. But if the government does not require the inspection, then the insurance company will. Working in the background here as well are various other authorities, who could also attract lightning in case they get bored.
Back to privacy: Please keep calm, because it is not even clear who can take measures against whom and when. I can only delete a customer record once the retention period of the tax office has expired. Wait until the first time a tax office accuses a company of having deleted the data so precisely on the same day just to avoid further inquiries. What happens to liability processes that sometimes require older data? Like, what if my landlord now throws away my private lease for my flat from 20 years ago for safety's sake, even though I would like to have a copy, because I have to prove my whereabouts since my birth (without any gaps) for a move to Timbuktu (where there is no privacy regulation)?
So in the end it all comes down to the personal assessment which law is to be valued higher, and then in the courts. The deadline by which you must take action is 25 May. But that does not mean that you must have implemented measures by then. I guess a little patience could defuse the workload. Anyway, you should confidently ignore all e-mails from business consultants and law firms, as well as newspaper articles, that say "Your company could be fined millions if ...". Scare tactics do not help. No, I am not panicking, I'm just upset.
You also have to ensure that your data is secured sustainably long-term. Just how do you do that? What If I would know that, thanks to scientific prognoses, the first quantum computers will hit the market in three years, and there is no encryption software elsewhere that can save my data from this computing power? Then I act against my better judgement if I only put my data (encrypted) in a cloud.
Incidentally, Jarltech does not buy or sell any data, and we do not store any data in any cloud that does not belong to us and is completely controlled by us. The legitimate and meaningful exchange of data is, by the way, covered by the regulation - for example, for the transfer of data to a tax consultant or to a factoring bank. That is the interpretation so far. So if I let "common sense prevail, then I am doing everything right. The fact that I have to keep people busy for three days a year to document something that is logical anyway does not make it any easier.
It remains that only the state may (not theoretically, but practically) store and evaluate what it wants and when it wants. When will the tax office comment on how it is actually secured, to compare my data with "industry data" or why you have to get the complete accounting data transferred if you just want to "check" something? That worked for 100 years with random samples. They want to have the data simply because it exists! Isnt that enough for reasonable suspicion? Why does my data need to be stored after a tax audit? And how much compensation can I get if my auditor drops a USB Flash drive with all my corporate data out of the car at full speed right in front of the headquarters of one of my so highly valued competitors?
I would like to have a data privacy regulation that protects end users and companies, implemented equally in all EU countries and treated in court as well as with the state and its institutions. And not such half-baked crap that probably will not trigger a single spam e-mail or a single change in Facebook & Co's behavior. Wasnt that the point?
The road to success: do we really have to get worse at everything?
Last week I had a conversation with a customer that left me speechless....
Last week I had a conversation with a customer that left me speechless. Our sales department asked me to speak to a customer on the phone who doesn’t buy from us because we supposedly supply end customers.
No problem, I thought. I called and explained that this is exactly what we don’t do, and that this is a key promise to our dealers. There are extremely rare exceptions – only if a vendor forces us to or a retailer explicitly asks us to. But that almost never happens.
Then it turned out that there was a misunderstanding: the customer said that we also supply small retailers. My answer: »Yes, we do and we have to, based on our contracts with the vendors. Our competitors do that too.«
»All correct«, I hear, but then it got exciting: »Your large competitors are not interested in small customers, so they are poorly served. At Jarltech, small dealers feel comfortable because you provide great service.«
I didn't know whether to laugh or cry ... A customer doesn’t buy from us because our service is too good? I hadn’t expected that.
But don’t worry, contrary to the headline: We will continue to endeavour to offer every customer the best service we can!
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important....
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
Here in Shenzhen is the Grand Hyatt Hotel – I was here at least six times a year before Corona – and even stored some luggage in Shenzhen, so that I only had to fly with hand luggage. Liquids and such ... that was difficult on the plane.
It’s been over three years since I was last here, and I arrived to be greeted by an armada of hotel staff. My beloved Coke Zero was waiting for me in the car outside the airport. My luggage, which I hadn’t expected to see again, had been stored for three years and completely cleaned for my new stay. Everything was hanging in the wardrobe and the bathroom was neat and tidy. My razor was charged and my chargers stood on the desk. Of course, the fridge was full of Coke Zero and the white wine I had last drunk three years ago. Even the room service knew what I liked to eat.
That’s what hospitality really is. And we have to do the same at Jarltech. Always write down what our customers want and like. And when I go out to dine with a customer, I need to know whether they are vegan or if they don’t like pork, for example. Some customers want to be called and courted on a weekly basis, whereas others find this rather annoying. Some still prefer paper catalogues, others believe it’s environmental pollution. And all the better if a customer returns after three years, and I still have it all written down somewhere. Jarltech may not be a hotel, but we are a service provider that has to differentiate itself The difference is always in the details.
The world's smallest chef gives a guest performance in Usingen
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October...
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October 2023 to the 30th of April 2024. Personally, I always have fun enjoying delicious food with a bit of a show. Come by sometime – it's also great for Christmas parties with up to 20 people. And if you're a customer of ours, why not have your sales contact invite you next time you visit Jarltech? 😊
Have fun with the little chef!
Use our know-how power for yourself – free of charge!
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location....
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location. If you like, we will be happy to train your new employees or your customers’ employees here. You will find an overview and a virtual tour of the showroom on our website (Link einfügen). We built these facilities for you – but apparently this is not sufficiently known yet. We can work together to make your staff better, or we can make our facilities available to you, and you can organise your own training for your staff or customers. Just as you wish. We are also happy to take care of airport or train station transfers. Just get in touch with your sales representative and we will do something for you!