Behold! In the best hotel in the world, its best restaurant has just eliminated the jacket requirement for gentlemen. Scandal! No, I do not belong there myself. Why should I put on a jacket for a private evening out, and besides, it is a fish restaurant. I am allergic to fish, caviar and everything that wiggles underwater. Unless the caviar is molecularly produced and tastes like gummy bears, but that's another story
Ultimately, I've always enjoyed sitting at the bar at the front of this restaurant. Fat rich men accompanied by spindly and half-as-old models arrived to take their reserved table. Unfortunately this was impossible, because these gentlemen were not wearing a jacket. It just stood there as a barrier between them: the 1,000-dollar menu, the attractive dinner companion, the reservation which was made months ago, but here in front of the bouncer it was all over ... ergo, the restaurant had a large pool of gentlemen's evening wear. And so the gentlemen were made to change their clothes as many times until they looked just as glamorous as their female companions. However, the "I can buy anything because I'm rich" theme came to a halt, due to improper attire. You know what it's about: respect for the chef, the restaurant, and, of course, the dead fish. All the millions in the world did not help here - no suit, no fish.
When leaving the bar, I always enjoyed a quick last peek into the restaurant. Ultimately, all the men had the same jacket on, Kenzo, in blue. Well, the restaurant did not want to sell them, but rather simply cover the colourful shirts underneath.
Even this fun had to come to an end. Soon you can directly enter a star restaurant from the beach without changing clothes first. The blame, of course, as always is the Ukraine crisis: every guest who still has money and is entitled to travel is welcome. And if the Ukraine crisis is not to blame, then it must be the lowered growth forecast for China.
Luckily, our business at Jarltech is not first-class cuisine, just first-class distribution. And as long as we only make calls with customers, they will only hear the friendly people on the other end of the line, and will not notice the absence of a jacket.
The road to success: do we really have to get worse at everything?
Last week I had a conversation with a customer that left me speechless....
Last week I had a conversation with a customer that left me speechless. Our sales department asked me to speak to a customer on the phone who doesn’t buy from us because we supposedly supply end customers.
No problem, I thought. I called and explained that this is exactly what we don’t do, and that this is a key promise to our dealers. There are extremely rare exceptions – only if a vendor forces us to or a retailer explicitly asks us to. But that almost never happens.
Then it turned out that there was a misunderstanding: the customer said that we also supply small retailers. My answer: »Yes, we do and we have to, based on our contracts with the vendors. Our competitors do that too.«
»All correct«, I hear, but then it got exciting: »Your large competitors are not interested in small customers, so they are poorly served. At Jarltech, small dealers feel comfortable because you provide great service.«
I didn't know whether to laugh or cry ... A customer doesn’t buy from us because our service is too good? I hadn’t expected that.
But don’t worry, contrary to the headline: We will continue to endeavour to offer every customer the best service we can!
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important....
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
Here in Shenzhen is the Grand Hyatt Hotel – I was here at least six times a year before Corona – and even stored some luggage in Shenzhen, so that I only had to fly with hand luggage. Liquids and such ... that was difficult on the plane.
It’s been over three years since I was last here, and I arrived to be greeted by an armada of hotel staff. My beloved Coke Zero was waiting for me in the car outside the airport. My luggage, which I hadn’t expected to see again, had been stored for three years and completely cleaned for my new stay. Everything was hanging in the wardrobe and the bathroom was neat and tidy. My razor was charged and my chargers stood on the desk. Of course, the fridge was full of Coke Zero and the white wine I had last drunk three years ago. Even the room service knew what I liked to eat.
That’s what hospitality really is. And we have to do the same at Jarltech. Always write down what our customers want and like. And when I go out to dine with a customer, I need to know whether they are vegan or if they don’t like pork, for example. Some customers want to be called and courted on a weekly basis, whereas others find this rather annoying. Some still prefer paper catalogues, others believe it’s environmental pollution. And all the better if a customer returns after three years, and I still have it all written down somewhere. Jarltech may not be a hotel, but we are a service provider that has to differentiate itself The difference is always in the details.
The world's smallest chef gives a guest performance in Usingen
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October...
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October 2023 to the 30th of April 2024. Personally, I always have fun enjoying delicious food with a bit of a show. Come by sometime – it's also great for Christmas parties with up to 20 people. And if you're a customer of ours, why not have your sales contact invite you next time you visit Jarltech? 😊
Have fun with the little chef!
Use our know-how power for yourself – free of charge!
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location....
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location. If you like, we will be happy to train your new employees or your customers’ employees here. You will find an overview and a virtual tour of the showroom on our website (Link einfügen). We built these facilities for you – but apparently this is not sufficiently known yet. We can work together to make your staff better, or we can make our facilities available to you, and you can organise your own training for your staff or customers. Just as you wish. We are also happy to take care of airport or train station transfers. Just get in touch with your sales representative and we will do something for you!