So, who besides me has absolutely no desire for endless conference calls? You know the drill: everyone says something (just for the sake of saying something), dogs can be heard barking in the background from other participants, and others are participating in multiple conferences at the same time and, of course, confuse what is being talked about in each case.
If it is not an important call, yet you just have to be there again, just because you have to, then you might as well make a joke out of it. In most cases, at least two participants should be involved and conspire together.
You dont have to surf long to find sounds for downloading. For example, the mooing of a cow, or the approach of a local train at the Boston station. Rooster crowing or snoring sounds are also very popular. Simply play these sounds during the conf call from time to time, and the colleague who has ideally allegedly dialed in via mobile phone has the task of coming up with good excuses for the various background noises. "Der Spiegel" recently wrote so beautifully about telephone conferences, under the title "And suddenly in the background you hear the toilet flushing. Its just that someone can, of course, also do this intentionally. :)
What is really good is playing inappropriate music, let it be a hit song or even the theme music from Star Trek. Then you both repeatedly each accuse an unsuspecting third party, and ask them to please switch off the car radio because it is interfering with the call. This can be quite entertaining, especially when competitors are participating in the call. They often cannot bluntly defend themselves, and suddenly you receive text messages in addition to the conf call, asking if you have completely gone bonkers.
A well-known game is Bingo: you give five notions to your partners in crime, for example, "monkey, sesame bread, a state of war, wig and snail", and these words must then be incorporated into the discussion. That's not so easy when it comes to the fiscalization of POS systems in Austria. Try it once.
John Lefevre (of the Goldman Sachs elevator blog) writes in his book that he used to always enjoy dialing in ten minutes earlier from another line. Most systems require you to say your companys name, and in his case, being from the banking world, he would say, for example, "Deutsche Bank" (the name of a competitor). In case an unpleasant requirement came from a customer, he could simply hang up. The conference voice would then announce Deutsche Bank has hung up and left the conference call, which regularly lead to hasty justifications by competitors (not a good impression with the customer, and then whats really stupid is when the competitor has simply switched his phone to mute, is taking a shower and does not notice anything).
And that's why there is hardly videoconferencing, because everyone would be forced to really focus on the conference and work would stop. Nothing is worse than getting a FaceTime call from the boss, causing you to move the wineglass and the ash tray from your desk in a panic. Plus, you cannot even shave undisturbed during the conversation. At the latest then it becomes obvious that you are more often to be found at the pool than in the conference room during strenuous technical seminars in Las Vegas.
In fact, most conf calls usually end with one of the participants being made to take minutes on the decision criteria, which should have been discussed and decided upon during the call itself.
But, we would rather make a joke out of it.
The road to success: do we really have to get worse at everything?
Last week I had a conversation with a customer that left me speechless....
Last week I had a conversation with a customer that left me speechless. Our sales department asked me to speak to a customer on the phone who doesn’t buy from us because we supposedly supply end customers.
No problem, I thought. I called and explained that this is exactly what we don’t do, and that this is a key promise to our dealers. There are extremely rare exceptions, – only if a vendor forces us to, or a retailer explicitly asks us to. But that almost never happens.
Then it turned out that there was a misunderstanding: the customer said that we also supply small retailers. My answer: »Yes, we do and we have to, based on our contracts with the vendors. Our competitors do that too.«
»All correct«, I hear, but then it got exciting: »Your large competitors are not interested in small customers, so they are poorly served. At Jarltech, the small dealers feel comfortable because you provide a great service.«
I didn't know whether to laugh or cry ... A customer doesn’t buy from us because our service is too good? I hadn’t expected that.
But don't worry, contrary to the headline: We will continue to endeavour to offer every customer the best service we can!
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important....
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
Here in Shenzhen is the Grand Hyatt Hotel – I was here at least six times a year before Corona – and even stored some luggage in Shenzhen, so that I only had to fly with hand luggage. Liquids and such ... that was difficult on the plane.
It’s been over three years since I was last here, and I arrived to be greeted by an armada of hotel staff. My beloved Coke Zero was waiting for me in the car outside the airport. My luggage, which I hadn’t expected to see again, had been stored for three years and completely cleaned for my new stay. Everything was hanging in the wardrobe and the bathroom was neat and tidy. My razor was charged and my chargers stood on the desk. Of course, the fridge was full of Coke Zero and the white wine I had last drunk three years ago. Even the room service knew what I liked to eat.
That’s what hospitality really is. And we have to do the same at Jarltech. Always write down what our customers want and like. And when I go out to dine with a customer, I need to know whether they are vegan or if they don’t like pork, for example. Some customers want to be called and courted on a weekly basis, whereas others find this rather annoying. Some still prefer paper catalogues, others believe it’s environmental pollution. And all the better if a customer returns after three years, and I still have it all written down somewhere. Jarltech may not be a hotel, but we are a service provider that has to differentiate itself The difference is always in the details.
The world's smallest chef gives a guest performance in Usingen
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October...
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October 2023 to the 30th of April 2024. Personally, I always have fun enjoying delicious food with a bit of a show. Come by sometime – it's also great for Christmas parties with up to 20 people. And if you're a customer of ours, why not have your sales contact invite you next time you visit Jarltech? 😊
Have fun with the little chef!
Use our know-how power for yourself – free of charge!
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location....
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location. If you like, we will be happy to train your new employees or your customers’ employees here. You will find an overview and a virtual tour of the showroom on our website. We built these facilities for you – but apparently this is not sufficiently known yet. We can work together to make your staff better, or we can make our facilities available to you, and you can organise your own training for your staff or customers. Just as you wish. We are also happy to take care of airport or train station transfers. Just get in touch with your sales representative and we will do something for you!